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Top Story

Personalization to support customer engagement and boost revenue

Over time, consumers have become accustomed to personalized results when they search for products and services. They are demanding that the brands they deal with have a deep understanding of their individual needs.

KMWorld Guide to KM Trends, Products, and Services
The KMWorld Guide to KM Trends, Products, and Services assists IT and business decision makers as they continue to navigate the major technologies and trends shaping digital transformation today.


QUOTE OF THE WEEK


[One's] mind, once stretched by a new idea, never regains its original dimensions.

 

- Oliver Wendell Holmes


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Knowledge Management Case Studies

PrestigePEO sees success with Gradient AI's SAIL, delivering enhanced group health risk assessment and underwriting

PrestigePEO leverages AI-driven insights for informed decision-making and optimal pricing strategies

Several top companies capitalize on BMC Solutions to become AI-ready

Cloud-based BMC Helix and Control-M deliver mission-critical capabilities for today and set up future AI use cases for success

MEGA selects SugarCRM for advanced sales automation

Sugar Enterprise will help the company improve free-to-paid user conversions and build customers for life

Chen Moore and Associates leverages Peer Software for fast file access performance for distributed teams

PeerGFS improves productivity and availability while minimizing recovery time in disaster scenarios

Knowledge Management Opinions & Analysis

Was the web good for knowledge management?

So, yes, the web enables everyone with an internet connection and the freedom to use it to contribute to our new, global, contentious, and contradictory knowledge space. But I did not foresee the dark side because of an optimism born of privilege.

The flip side of generative AI: Extractive AI

Extractive AI takes a more comprehensive and transparent approach to machine intelligence.

Should we go back to paper-based KM?

The sheer volume of largely useless data we have accumulated across the years severely limits the ability of AI to work well, and it comes at a heavy environmental and financial cost.

The five ages of data

Perhaps this latest phase in the history of data will bring us to accept inexplicable complexity as a property of the world. We could view this as pure chaos, but thanks to having lived through the past four ages in rapid succession, we might instead recognize that chaos as being rich with endless mysteries we will never uncover completely.

Knowledge Management White Papers

Unlocking the Power of Knowledge Management for Enterprise AI with Anzo and Knowledge Guru

100 Companies that Matter in Knowledge Management 2024

A Blueprint for Transforming Paper-Intensive Processes

eBook: Navigating IM In an Evolving Remote/Hybrid World