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Generative AI has reignited interest in knowledge management (KM), helping automate many of the tasks in the KM lifecycle and shattering barriers to knowledge adoption in the enterprise. Modern KM, on the other hand, is foundational to the success of Gen AI initiatives, providing trusted content, controls, and governance, to name some. The powerful symbiosis between the two can transform operations across the enterprise.
This webinar will focus on a sweet spot for the business impact of Gen AI, namely, customer service. We will talk about big trends and real-world success stories. We will show you a radically new way to adopt Gen AI and KM together in a risk-free manner and create quick business value.
Don't miss this live event on Tuesday, April 23rd, 11:00 AM PT / 2:00 PM ET. Register Now to attend the webinar Knowledge Revolution with Generative AI: Megatrends and Success Stories.
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MODERATOR |
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Arvind Gopal
VP, Product Management
eGain |
Eric Anderson
Director, Product Management
eGain |
Marydee Ojala
Editor-in-Chief
KMWorld magazine |
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