Managing the intersection of KM and exceptional customer experiences

Experts in CX joined KMWorld's webinar, Top KM Practices for Optimizing Customer Experience, to discuss the top KM strategies for inviting top-notch CX, including approaches to customer context, knowledge creation tools, standards, and workflows, AI-powered tech, and more.

SS&C unveils Blue Prism Next Generation, a hybrid intelligent automation platform

SS&C Blue Prism Next Generation represents a milestone in intelligent automation (IA), facilitating cloud adoption without compromising security and compliance

Federal agencies directed to draw up AI safeguards for government use

Agencies "will be required to implement concrete safeguards when using AI in a way that could impact Americans' rights or safety" including detailed public disclosures, so the public knows how and when AI is being used by the government

MineOS AI Asset Discovery ensures AI data usage remains private, secure, and compliant

New AI Asset Discovery and Risk Assessment module will meet the new demands of AI governance 

Beekeeper invites simple, positive, and holistic frontline employee management with latest solution

Beekeeper, a leading app for frontline teams, is debuting Frontline Employee Lifecycle Management, a solution suite engineered to redefine the frontline employee lifecycle, ultimately reducing disengagement and churn while inviting more positive business outcomes.

MicroStrategy Auto builds on MicroStrategy AI, makes enterprise analytics accessible to anyone

MicroStrategy ONE  Users can ask for AI-powered insights in natural language without relying on a dashboard

Amelia reveals Amelia Answers, using generative and deterministic AI

Amelia's Conversational AI platform delivers reliable digital experiences built for enterprise environments

Talkdesk announces Talkdesk Ascend Connect, a GenAI suite compatible with all CX platforms

Talkdesk Ascend Connect enhances customer experience and streamlines operations without overhauling infrastructure, revolutionizing customer service 

Hexaware unveils tensai GPT to advance employee industry expertise

This marks the next generation of collaboration tools coming together with Microsoft's OpenAI capabilities

SugarCRM and Mediafly partner to empower enhanced, data-driven sales at scale

Mediafly for Sugar empowers teams to deliver targeted content across the full sales lifecycle with actionable insights that drive revenue

CybeReady brings engaged, continuous cybersecurity communications in latest innovation

The Internal Communications Center is a management dashboard that simplifies and improves how employees engage in their organizations' cybersecurity environments

Cordial unveils AI roadmap to deliver greater brand impact

With its unrivaled data platform, Cordial's AI strategy and capabilities lay a foundation of deep understanding to transform customer experience

Quadient expands partner program to include its financial automation solutions

The expansion gives companies in the financial services, insurance, public sector and government, healthcare, service provider, telecom, utilities, manufacturing, technology, staffing, transportation and logistics industries more functions to communicate at the highest level possible with their customers

Quantexa rolls out initiatives to help enterprises and government agencies get data ready for AI

Quantexa supports rising wave of organizations using data, analytics, and AI to break down silos 

Nanonets secures $29M in funding to produce an Autonomous AI Agent for back-office operations

Nanonets-powered automation has saved companies over $500 million

Cohere introduces Command-R for LLM workloads

Command-R is a scalable generative model targeting RAG and tool use to enable production-scale AI for enterprise

Proxiio makes debut in the United States to shake up the legal industry

Bringing technology-driven legal solutions to law firms and legal departments

RapidCanvas launches accessible, BI-focused AI accelerator

RapidCanvas, the AI platform built for business, is emerging from stealth with $7.5 million in seed funding, propelled to accelerate enterprises' AI transformations. The funding, led by Accel with participation from Valley Capital Partners, will power RapidCanvas' end-to-end AI automation and guidance platform for enterprises aiming to get a jumpstart on their AI initiatives.

Upstream Works releases Omni AI Hub to improve hybrid contact centers

Flexible solution supports client's choice of AI; powers virtual customer self-service, agent assistance, and exceptional CX

Alation cultivates a data culture that harmonizes with AI with latest enhancements

Innovations enable business and data leaders to measure and strengthen their organizations' data culture and accelerate time to value