Managing the intersection of KM and exceptional customer experiences
29 Mar 2024
Experts in CX joined KMWorld's webinar, Top KM Practices for Optimizing Customer Experience, to discuss the top KM strategies for inviting top-notch CX, including approaches to customer context, knowledge creation tools, standards, and workflows, AI-powered tech, and more.
SS&C unveils Blue Prism Next Generation, a hybrid intelligent automation platform
29 Mar 2024
SS&C Blue Prism Next Generation represents a milestone in intelligent automation (IA), facilitating cloud adoption without compromising security and compliance
Federal agencies directed to draw up AI safeguards for government use
28 Mar 2024
Agencies "will be required to implement concrete safeguards when using AI in a way that could impact Americans' rights or safety" including detailed public disclosures, so the public knows how and when AI is being used by the government
MineOS AI Asset Discovery ensures AI data usage remains private, secure, and compliant
28 Mar 2024
New AI Asset Discovery and Risk Assessment module will meet the new demands of AI governance
Beekeeper invites simple, positive, and holistic frontline employee management with latest solution
27 Mar 2024
Beekeeper, a leading app for frontline teams, is debuting Frontline Employee Lifecycle Management, a solution suite engineered to redefine the frontline employee lifecycle, ultimately reducing disengagement and churn while inviting more positive business outcomes.
MicroStrategy Auto builds on MicroStrategy AI, makes enterprise analytics accessible to anyone
27 Mar 2024
MicroStrategy ONE Users can ask for AI-powered insights in natural language without relying on a dashboard
Amelia reveals Amelia Answers, using generative and deterministic AI
26 Mar 2024
Amelia's Conversational AI platform delivers reliable digital experiences built for enterprise environments
Talkdesk announces Talkdesk Ascend Connect, a GenAI suite compatible with all CX platforms
25 Mar 2024
Talkdesk Ascend Connect enhances customer experience and streamlines operations without overhauling infrastructure, revolutionizing customer service
Hexaware unveils tensai GPT to advance employee industry expertise
22 Mar 2024
This marks the next generation of collaboration tools coming together with Microsoft's OpenAI capabilities
SugarCRM and Mediafly partner to empower enhanced, data-driven sales at scale
21 Mar 2024
Mediafly for Sugar empowers teams to deliver targeted content across the full sales lifecycle with actionable insights that drive revenue
CybeReady brings engaged, continuous cybersecurity communications in latest innovation
20 Mar 2024
The Internal Communications Center is a management dashboard that simplifies and improves how employees engage in their organizations' cybersecurity environments
Cordial unveils AI roadmap to deliver greater brand impact
19 Mar 2024
With its unrivaled data platform, Cordial's AI strategy and capabilities lay a foundation of deep understanding to transform customer experience
Quadient expands partner program to include its financial automation solutions
18 Mar 2024
The expansion gives companies in the financial services, insurance, public sector and government, healthcare, service provider, telecom, utilities, manufacturing, technology, staffing, transportation and logistics industries more functions to communicate at the highest level possible with their customers
Quantexa rolls out initiatives to help enterprises and government agencies get data ready for AI
15 Mar 2024
Quantexa supports rising wave of organizations using data, analytics, and AI to break down silos
Nanonets secures $29M in funding to produce an Autonomous AI Agent for back-office operations
15 Mar 2024
Nanonets-powered automation has saved companies over $500 million
Cohere introduces Command-R for LLM workloads
14 Mar 2024
Command-R is a scalable generative model targeting RAG and tool use to enable production-scale AI for enterprise
Proxiio makes debut in the United States to shake up the legal industry
14 Mar 2024
Bringing technology-driven legal solutions to law firms and legal departments
RapidCanvas launches accessible, BI-focused AI accelerator
13 Mar 2024
RapidCanvas, the AI platform built for business, is emerging from stealth with $7.5 million in seed funding, propelled to accelerate enterprises' AI transformations. The funding, led by Accel with participation from Valley Capital Partners, will power RapidCanvas' end-to-end AI automation and guidance platform for enterprises aiming to get a jumpstart on their AI initiatives.
Upstream Works releases Omni AI Hub to improve hybrid contact centers
12 Mar 2024
Flexible solution supports client's choice of AI; powers virtual customer self-service, agent assistance, and exceptional CX
Alation cultivates a data culture that harmonizes with AI with latest enhancements
11 Mar 2024
Innovations enable business and data leaders to measure and strengthen their organizations' data culture and accelerate time to value